General Information

WICA in accordance to our mission statement provides individuals and the community at large information and resources that they may need. 

Such as:

  • We match people with disabilities (protégés), with volunteers (advocates)
  • The volunteer advocate offers one-to-one support to their protégé
  • A variety of courses offered free to the community at large such as; Conflict Resolution, Active Listening, Emergency First Aid Training
  • Crisis intervention
  • Outreach programs providing practical and social support for seniors

Additional resources are available to us through other organizations, please contact us for more information.

Concerned about the care & protection of seniors?

Having trouble?

When a problem arises with an institution it is best to attempt to work it out directly with the staff and management.

💡 Tip: Be sure to write down the name, date and time that you speak to someone (nurse, orderly, management etc), follow-up any verbal conversations in writing with management.

If your issue is not resolved, here are further options:

  1. User’s Committee – Every institution has its own User’s Committee. The staff and/or management there will be able to provide you with the contact information. The committee is there to protect the rights of those who receive care and services.
  2. CAAP (514) 861-5998 – If you need help or assistance in filing a complaint, you may reach out confidentially at no charge to Le Centre d’assistance et d’accompagnement aux plaints – https://fcaap.ca/en/about-us-2/
  3. CIUSSS 1-844-630-5125 – To file your complaint directly or to report a concerning situation such as abuse, you can reach out to The Service Quality and Complaints Commissioner or by email: commissariat.plaintes.comtl@ssss.gouv.qc.ca
  4. Ombudsman 1-800-463-5070 – If you do not get the results you were hoping for after having contacted the CIUSSS, you can then file a complaint with the Quebec Ombudsman at https://protecteurducitoyen.qc.ca/…/c…/online-complaint-form

More Resources